Troubleshooting Plesk 12 API Connection Issues due to cURL Connection Reset

I'm currently utilizing cURL to send requests to the Plesk API.

Whenever I attempt a request that involves extensive processing by Plesk (like creating or deleting a subscription), I encounter a "connection was reset" error in my browser after approximately 10 seconds.

Interestingly, when I try something simpler (say removing a non-existent subscription), I receive an immediate and informative response.

Given that short cURL requests yield quick responses, I am inclined to believe this issue lies with my web server rather than the script itself.

Although my host has increased PHP's max_execution and max_input times to 120, as well as MySQL's max execution time, the connection still drops around the 10-second mark during cURL requests.

They appear to be running out of solutions and solving this problem is critical for me.

Do you have any recommendations on how I can troubleshoot and resolve this issue?

Answer №1

After making multiple API calls, my host observed that the Apache server was restarting each time.

This continuous restart of Apache caused a disruption in my connection, preventing the response from being delivered promptly.

To fix this issue, I decided to adjust the Apache restart interval from 0 seconds to 120 seconds. This change enabled me to circumvent the conflict and successfully retrieve the API response.

I stumbled upon a helpful tip regarding the interval setting on the Parallels forum. For more information, check out the discussion at the end of this thread.

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