Unable to obtain the Twilio "call recording" URL

Currently, I am working on an online campaign management system that utilizes Twilio. Each campaign in the system will have a unique Twilio number and target number. When a call is made to a specific Twilio number assigned to a campaign, it will be forwarded to the corresponding target number. Additionally, there are two checkbox options available for each campaign: one for Call-Whisper and another for Call-Recording.

I came across a helpful resource for Call-Whisper and Call-Recording at: Call Screening and Recording

However, I am having difficulty figuring out how to retrieve the call-recording URL from this tutorial. Any suggestions would be greatly appreciated.

Answer №1

Greetings from a Twilio enthusiast!

To retrieve a recorded file, you must include an action attribute within the <Dial> tag. This attribute requires a URL as input, and once the call is finished, Twilio will send a request to that specified URL. The request will contain a parameter named RecordingUrl, which holds the URL of the recorded file. Simply set up the <Dial action=""> with a URL on your server, and you'll be able to handle the request to download or store the recording.

For more details, refer to the TwiML documentation for the Dial verb.

I trust this information proves useful!

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